Privacy Policy

Effective Date: May 6, 2026
Last Updated: May 6, 2026

1. Who We Are

OhMyGlass Window & Door Repairs ("we," "us," or "our") operates the website located at www.ohmyglass.ca (the "Site"). We provide window and door glass repair and replacement services across Toronto, North York, Vaughan, Richmond Hill, Markham, Mississauga, and the Greater Toronto Area.

For privacy-related inquiries, you may contact us at:

Email: privacy@ohmyglass.ca
Mailing Address: Greater Toronto Area, Ontario, Canada

2. Scope and Applicable Law

This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario.

By using our Site or submitting a quote request, you consent to the practices described in this Policy.

3. Information We Collect

3.1 Information You Provide Directly

When you request a free quote through our Site, we collect:

• Full name
• Email address
• Phone number
• Postal code
• Optional photos of the damage or opening (when you choose to upload images with your request)

This information is collected solely to respond to your inquiry, prepare and deliver your quote, and communicate with you about our services.

3.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical and behavioral data, including:

• Pages visited and navigation paths
• Time and duration of your visit
• Device type, browser type, and operating system
• IP address and approximate geographic location (derived from IP)
• Referring URLs (how you arrived at our Site)
• Interactions with page elements (clicks, scrolls, form engagement), where our JavaScript records such events for product improvement or optional analytics integrations

This data is collected using standard web technologies (cookies, local storage, pixels if configured, and server logs) and is used to understand how visitors use our Site, improve user experience, and optimize our content.

4. How We Use Your Information

We use the information collected for the purposes below. Under PIPEDA, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and compatible with the reason it was collected (or otherwise as permitted by law).

We do not use your personal information for automated decision-making or profiling that produces legal or significant effects on you.

5. Third-Party Services and Data Processors

To operate our Site and deliver our services, we share data with the following trusted third-party service providers. Each acts on our behalf as appropriate under our agreements:

5.1 Vercel and Vercel Blob (Vercel Inc.)

We host the Site on Vercel. We use Vercel Blob to store photos you optionally upload with a quote request, and for other Site-related files and infrastructure.

• Data processed: Site assets; quote-related images you upload and related metadata handled by our servers; incidental technical data needed for routing and delivery
• Location: United States (Vercel is SOC 2 Type II certified)
• Privacy policy: vercel.com/legal/privacy-policy

5.2 Resend

We use Resend to deliver transactional emails relating to quote requests and follow-ups.

• Data processed: Name, email address, phone number where included, postal code context, optional image links, and content of communications
• Location: United States
• Privacy policy: resend.com/legal/privacy-policy

5.3 Google (Gmail / Google Workspace)

We use Google Gmail / Workspace for internal communications and may use it to manage incoming quote inquiries.

• Data processed: Name, email address, phone number, and message content as exchanged with us
• Location: United States and global Google infrastructure
• Privacy policy: policies.google.com/privacy

5.4 Google Places / Maps Platform (APIs)

We use Google's Places / Maps-related APIs on our servers to retrieve public business information and public review content we may display on the Site (for example, ratings and review text made available by Google for our business listing). This processing does not create a Google account for you and does not require you to sign in to Google on our Site.

• Data processed: Server-to-Google API requests and responses; no visitor Google account is required
• Privacy policy: policies.google.com/privacy

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies as described in our Cookie Policy.

You may control or disable many cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site. At this time, we do not respond to "Do Not Track" (DNT) signals from browsers in a standardized way.

7. Data Retention

We retain your personal information only as long as necessary for the purposes described in this Policy:

• Quote inquiry data (name, email, phone, postal code, related messages, and optional photo URLs): Retained for up to 2 years from your last interaction, unless you request deletion sooner.
• Analytics and usage data: Retained in aggregated or anonymized form where possible; shorter retention for raw server logs as configured with our host.
• Email communications: Retained for up to 3 years for business record purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our measures include:

• Encrypted data transmission (TLS/HTTPS)
• Access controls limiting data to authorized personnel
• Use of reputable, security-audited third-party processors

No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Cross-Border Data Transfers

Our third-party service providers (including Vercel, Resend, and Google) may process data in the United States and other jurisdictions. By using our Site, you acknowledge that your personal information may be transferred to, stored, and processed in countries outside of Canada, where data protection laws may differ from those in your province or territory. We take steps to ensure appropriate protections are in place through contractual agreements with our processors where applicable.

10. Your Rights

As a Canadian resident, you have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw consent to certain uses of your personal information at any time, subject to legal or contractual restrictions.
• Deletion: Request deletion of your personal information where we have no legal obligation to retain it.
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you believe your rights have been violated.

To exercise any of these rights, please contact us at privacy@ohmyglass.ca. We will respond within 30 days of receiving your request.

11. Children's Privacy

Our Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at privacy@ohmyglass.ca and we will take steps to delete such information.

12. Links to Third-Party Sites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

OhMyGlass Window & Door Repairs
Email: privacy@ohmyglass.ca
Website: www.ohmyglass.ca
Service Area: Toronto & Greater Toronto Area, Ontario, Canada